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How We Handle Your Privacy at erek88

Your account details and payment information stay secure with us. We explain exactly what we collect, how we use it, and how you can control your data —…

Data encrypted on transferDANA, OVO, GoPay, QRIS securedYour rights, clearly stated
erek88 How We Handle Your Privacy at erek88
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information, or need to update your privacy settings, our support team is ready to help. We respond during all hours via live chat, email and phone support for privacy requests.

Team online

Live Chat Support

Open the chat window in your account lobby or on this site. Our team responds to privacy questions in real time during all operating hours. Ask about data access, retention or deletion.

Email Support

Send privacy inquiries to our support email address. Include your account number and the specific data or policy question. We reply within 48 hours with detailed answers.

Account Settings

Log into your account, go to Settings > Privacy & Security to review what data we hold, update your contact preferences, or request a data export in standard format.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use industry-standard encryption to protect your payment details when you deposit via DANA, OVO, GoPay or QRIS. Your account password is hashed and never stored in plain text.

Encryption & Security

All payment and login data travels through SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected during transfer. Passwords are hashed server-side and never viewable.

Cookie & Device Tracking

We store cookies to keep you logged in and to show your play history. You control these settings in your browser. Clearing cookies will end your session and reset device tracking.

Data Retention

We keep your account and transaction records for as long as your account exists, plus the minimum period required by your local jurisdiction for regulatory compliance and dispute resolution.

Staff Access

Only authorised team members view your data to process your withdrawals, resolve disputes or investigate account security issues. We do not share your details with other players.

Data Export & Portability

Request your full data export anytime from Settings > Privacy & Security. We provide it in CSV format within five business days, including all transactions and account activity.

Privacy Questions

Contact our support team via live chat or email if you want to know what data we hold, request deletion, or ask how your information is used in any area of your account.

Privacy Questions Players Ask

Below are answers to the privacy questions we hear most often from players in Yogyakarta, Jakarta and across Indonesia. If you don't see your question, reach out to our support team directly.

We collect your full name, email, phone number, date of birth and residential address for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also store your payment method details and transaction history. We never ask for your banking PIN or full card details; payment gateways handle those securely.

We retain your account history and transaction records for the period required by local regulations in your jurisdiction, typically 5-7 years for tax and dispute purposes. After that minimum period, we delete personal identifiers. A record of your account may remain in our system for security and fraud prevention, but without personal details attached.

Yes. Go to your account Settings, select Privacy & Security, and choose 'Request Data Export'. We compile your full data file — all transactions, play history, communications and profile details — in CSV format and send it within five business days. You can also request this via our support email.

No. We do not sell your personal information to marketing firms, data brokers or any external company. We share data only with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and only with regulators where local law requires it. All partners sign strict confidentiality agreements.

Your DANA, OVO, GoPay or QRIS payment details travel through SSL encryption — the same technology banks use. We never store full payment credentials on our servers. Payment gateways handle the sensitive data, and we keep only transaction receipts and confirmation IDs in your account history.

You can close your account anytime from Settings > Account > Close Account. Closing removes your active access, but we retain transaction records and account history for the minimum period required by local regulation — typically for tax, dispute resolution and anti-fraud purposes. Contact support if you want to discuss data deletion options.

We use session cookies to keep you logged in across pages, analytics cookies to understand how you navigate the lobby, and preference cookies to remember your language and table filters. You can clear or disable cookies anytime in your browser settings under Privacy or History. Disabling them may affect your login experience, but your account data stays safe.